Case Study

Coco Community

ScopeBookings // Automated operations

Year2026

Coco Community modern coliving apartment in Paris

01

Coliving bookings and automated operations

Coco Community runs a portfolio of coliving apartments in Paris with demanding constraints: changing occupancy, variable demand, high expectations for the guest experience and a need for real-time operational visibility.

The initial need went beyond a booking engine. The system had to connect acquisition, availability, pricing, payments and back-office delivery in one clear architecture.

The objective was to build a complete booking platform with real-time availability, dynamic pricing, Stripe payments and centralised operations.

02

Approach

We designed the booking layer in Bubble with configurable price calculations based on move-in date, length of stay, actual availability, pricing rules and business constraints. Stripe handles payments and deposits through a clear approval flow.

In parallel, we structured Airtable as the backbone of operations: sourcing new properties, qualifying owners, tracking availability, managing bookings and coordinating internal tasks.

Panoramic interface for booking a Coco Community apartment
Coco Community panoramic calendar and availability interface

03

Our solution

Booking

  • Conversion-focused booking journey
  • Real-time availability and clear business rules
  • Dynamic pricing by date and length of stay
  • Secure payments and deposits through Stripe

Operations

  • Airtable at the centre of property management
  • Statuses, availability and bookings in one place
  • Aligned owner, guest and back-office follow-up
  • Operational reporting for faster decisions

AI-assisted email operations

  • Assisted responses to repetitive enquiries
  • Business safeguards for sensitive cases
  • Better continuity between support and operations
  • Less manual rework during peak periods

04

Technical architecture

The application separates responsibilities clearly: a conversion-focused booking front end in Bubble, a Stripe transaction layer for payments and an Airtable data foundation for operational management.

This separation limits knock-on effects. The guest journey stays fast and clear, while business rules, statuses, follow-ups and priorities remain manageable by the operations team without complicating the user experience.

05

Outcomes

Coco Community now has a complete system for bookings, payments and operations at scale. Data is aligned, decisions are quicker and delivery quality stays consistent even during periods of high demand.

Automating routine responses frees the team to focus on more important requests while retaining business controls for sensitive issues.

7-11h Recovered each week from handling enquiries and tracking bookings.
Stripe Bookings, deposits and payments made smoother through a more reliable flow.
Airtable A unified view of operations for managing availability, pricing and support.

06

Execution Model

Bubble

A clear booking front end that is quick to adapt and structured around real business constraints.

Stripe

Approval flow, payments and deposits designed to reduce friction and make collections more reliable.

Airtable + AI

A central operational database, clear statuses and assisted email responses for recurring enquiries.

FAQ

Clear answers. No guesswork.

Why not use a simple booking engine?

Because Coco Community needed to connect actual availability, pricing rules, payments, support and back-office management in one operational system.

What role does Airtable play?

Airtable is the operational foundation: properties, bookings, statuses, owners, priorities and follow-up are centralised in a clear database.

How is AI used in support?

It helps answer recurring questions about availability, facilities and terms, while retaining safeguards for sensitive requests.

What is the main operational benefit?

Clearer availability, fewer manual decisions and smoother booking management during peaks in demand.

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